MU Online Refund Policy
Welcome to the MU Online refund policy page. Here, we outline our policies regarding purchases of Gold Points, virtual items, and related services. Your understanding of these policies is important to us as we strive to provide a high-quality gaming experience.
1. Definitions
- ACCOUNT: Personal information and credentials used to access Gold Points, virtual items, and communications on this website.
- LICENCE: Terms governing your use of Gold Points, virtual items, or services purchased from this website.
- VIRTUAL ITEMS: In-game items delivered through the website store in exchange for Gold Points.
- UNUSED VIRTUAL ITEM: A virtual item purchased that remains in an in-game mailbox and has not been withdrawn.
- GOLD POINTS: Virtual points available for purchase, valid for 30 calendar days.
- SERVICE: Online facilities, tools, and information provided by MU Online.
- PAYMENT INFORMATION: Details required for the purchase of Gold Points.
- PURCHASE INFORMATION: Orders, invoices, receipts, or similar documentation.
- SYSTEM: Online communications infrastructure available through the website.
- USER: Any third party accessing the website who is not employed by MU Online.
- WEBSITE: The current website, www.muonline.ai, and its sub-domains.
2. Quality Assurance and Refund Policy
MU Online aims to provide high-quality virtual items that are free from faults. Faults include data corruption or bugs that prevent functionality. The following conditions apply:
- Refund requests are only accepted for faults that impair the usability of Gold Points.
- Refunds will not be granted for difficulties caused by file incompatibility or minor issues with virtual items.
- Gold Points are non-refundable and cannot be converted back into currency.
- If a Gold Points set is not exchanged for virtual items within 14 calendar days, it is ineligible for a refund.
- Bonus or promotional items are non-refundable.
- Users must report faulty virtual items within 24 hours of receipt to be eligible for a refund.
- Accidental purchases due to technical faults must be disputed with the payment processor.
- Refund requests may lead to the suspension or termination of the account associated with the purchase.
- In case of repeated refund requests, the account may be flagged for abuse.
- Refund processing may take up to 30 days depending on the payment method used.
3. Contact Us
For inquiries regarding orders or our refund policy, please contact us:
4. Last Updated
Last updated on October 30, 2024.