MU Online Refund Policy

Welcome to the MU Online refund policy page. Here, we outline our policies regarding purchases of Gold Points, virtual items, and related services. Your understanding of these policies is important to us as we strive to provide a high-quality gaming experience.

1. Definitions

• ACCOUNT means collectively the personal information and credentials used by users to access Gold Points, virtual items, and/or any communications systems on this website.
• LICENCE means the terms and conditions governing your use of Gold Points, virtual items, or services purchased from this website.
• VIRTUAL ITEMS means in-game virtual items that MU Online delivers through the website store in exchange for Gold Points.
• UNUSED VIRTUAL ITEM means a virtual item purchased from a designated virtual shop that is kept inside an in-game mailbox and never withdrawn from it.
• GOLD POINTS means virtual points that MU Online makes available for purchase by users subject to the terms of the appropriate license. All obtained Gold Points are valid for 30 calendar days.
• SERVICE means collectively any online facilities, tools, services, or information that MU Online makes available through the website either now or in the future.
• PAYMENT INFORMATION means any details required for the purchase of Gold Points from this website, including but not limited to names, addresses, credit/debit card numbers, bank account numbers, and sort codes.
• PURCHASE INFORMATION means collectively any orders, invoices, confirmation emails, receipts, or similar that may be in hard copy or electronic form.
• SYSTEM means any online communications infrastructure that MU Online makes available through the website either now or in the future, including but not limited to web-based email, message boards, live chat facilities, and email links.
• USER/ USERS means any third party that accesses the website and is not employed by MU Online and acting in the course of their employment.
• WEBSITE means the website that you are currently using, www.muonline.ai, and any sub-domains of this site unless expressly excluded by their own terms and conditions.

2. Quality Assurance and Refund Policy

MU Online aims to always provide high-quality virtual items (obtained in exchange for Gold Points) that are fault-free. Faults include, but are not limited to, data corruption.

• This refund policy covers only faults that impair the use of the Gold Points.
• This refund policy does not cover use difficulties arising from issues such as file incompatibility or minor mistakes in virtual items themselves, such as spelling errors or graphical faults that do not result from data corruption.
• Gold Points cannot be exchanged back into a currency. Purchases of Gold Points sets are not refundable.
• If a purchased set of Gold Points is not exchanged for virtual items within 14 calendar days, it is no longer valid and cannot be the subject of a refund. Refund requests for Gold Points purchases within 14 calendar days are at the exclusive discretion of MU Online management.
• If a virtual item was given to a user under terms of bonus, gift, or promotion, it cannot be the subject of a refund into Gold Points.
• If a virtual item contains faults upon receipt, you should inform MU Online immediately and must notify us within 24 hours of receiving it in order to receive Gold Points back equal to the purchase price of the relevant virtual item. Any notifications received outside of this time period are at the exclusive discretion of MU Online management.
• Accidental purchases of Gold Points resulting from a technical fault in the payment system must be disputed with the respective payment processor. MU Online is not responsible for any technical faults arising from payment processors and is not in charge of handling credit/debit and bank transactions undertaken to purchase Gold Points.
• Where any refund is issued under any circumstances, MU Online reserves the right to suspend or terminate the respective account on the website.

3. Contact Us

For all inquiries about the status of your orders or if you have questions regarding our refund policy, please contact us:

• Email: [email protected]

4. Last Updated

Last updated on January 1, 2024.

Return to the main site: MUONLINE.AI